Terms of Sale


This page of the Manuka Lab website together with all the documents referred to on it contains the terms and conditions upon which Manuka Lab  Limited will supply to its Customers the Products referred to on the website www.Manuka Lab.com. Any Products ordered by you through the website will be governed by these terms and conditions.  You must signify your agreement to these terms and conditions by ticking the relevant box in the shopping cart.  If you fail to do so, then you will not be able to order any Products from Manuka Lab.


  • Definitions: The following definitions will apply in these Terms and Conditions unless the context otherwise requires:
    • Customer or you means a person purchasing Products through the Website. Manuka Lab or we means Manuka Lab Limited.
    • Manuka Lab Intellectual Property means all Manuka Lab’s intellectual property rights including trademarks, copyright in the Website and other material, patents and designs.
    • Order means an order for Products placed by a Customer through the Website in accordance with these Terms.
    • Privacy Policy means the Manuka Lab Privacy Policy appearing on the Website from time to time.
    • Products means the products for sale over the Website.
    • Serviced Area means the geographical area in which Manuka Lab offers the delivery of Products from time to time.
    • Website means the website www.Manuka Lab.com
  • Terms Paramount: These Terms take precedence over any other terms specified by you.
  • Discretion to accept orders: Manuka Lab has the absolute discretion as to whether an Order is accepted and fulfilled. Manuka Lab may cancel an Order for any reason whatsoever.
  • Access costs: You will be responsible for any costs incurred in using the Website including any charges imposed by an internet service provider.
  • Suspension or termination: Manuka Lab may at its absolute discretion suspend or terminate the ability of any Customer to purchase Products through Manuka Lab for any reason whatsoever.
  • Trading Hours: The Website will be operational 24 hours a day (subject to any shutdown period required for regular maintenance or to events beyond the reasonable control of Manuka Lab.
  • Territory: Manuka Lab operates only in the Serviced Area. Manuka Lab will not accept any orders for delivery of goods to Customers residing outside the Serviced Area.
  • Unauthorised Access: Manuka Lab will use its reasonable endeavours to prevent any unauthorised entry to or use of the Website. However, Manuka Lab will not be liable for any direct or indirect damage or loss whatsoever suffered or incurred by a Customer if any third party does gain unauthorised access.
  • Site Content: Manuka Lab does not warrant the accuracy, adequacy or completeness of information contained in the Website and Manuka Lab will not be responsible or liable for any error or omission contained in the information on the Manuka Lab website.
  • Use of Website: You agree not to use the Website for any purpose that is unlawful or prohibited by these Terms. You may download the information on the Website for your own personal use but you must not alter, modify, reproduce, transmit or distribute such information without Manuka Lab’s prior written consent. You must not interfere with the Website whether by introduction of a virus or any other means.
  • System Integrity: The Website may from time to time experience down time due to scheduled maintenance or site repairs. Manuka Lab takes no responsibility for any system unavailability or for any loss that is incurred as a result of the Website or the services provided by Manuka Lab being unavailable.
  • Variation of Terms: Manuka Lab may revise and amend these terms and conditions from time to time. The Customer will be subject to the terms and conditions in force at the time that an Order is placed.


  • Placing an order: If you place an order with Manuka Lab through the Website it will constitute an offer to buy from Manuka Lab the Products referred to in the Order at the price advised by Manuka Lab and otherwise on the basis of these Terms. If Manuka Lab accepts the Order by confirming it to you that the Products have been ordered then a contract will be formed between Manuka Lab and the Customer.
  • Pricing: The price payable for Products and each Order will be displayed on the Website at the time that an Order is submitted.
  • GST: The prices stated on the Website will be inclusive of  Sales Tax in New Zealand 
  • Delivery Fee: In addition to the price for Products ordered, you must pay a delivery fee for the costs associated with assembling, packing and delivering the Order.
  • Variations to order: In the event that any part of an Order cannot be supplied, Manuka Lab will use reasonable endeavours to contact you to discuss a variation to the Order. In the event that Manuka Lab is unable to contact you it may vary the Order by supplying a substitute Product of similar quality to that originally ordered. The price for the Order will be varied accordingly if the substitute product is of a lower value than the original Product but if the substitute Product is of a greater value there will be no variation to the price.


  • Delivery address: Manuka Lab will procure that each Order is delivered in accordance with the instructions contained on the Order form to the Customer within the time frame specified in the Order.
  • Access: You must specify a delivery address within the Serviced Area which is able to be readily accessed by Manuka Lab’s courier. In the event that you fail to provide a reasonable point of access for delivery, Manuka Lab will not be responsible for any loss suffered by you.
  • Delays: Manuka Lab will not be liable for any loss suffered by you as a result of any delayed delivery of an Order if the delay is as a result of causes beyond the reasonable control of Manuka Lab.


  • Payment: Payment for each Order must be made by credit card over the Website
  • Credit card declinature: If a proposed payment on a Customer’s credit card is declined the Order will be deemed not to have been accepted and delivery of the Order will not be made.


  • Risk: Property and risk in Products ordered by a Customer will pass from Manuka Lab to the Customer upon delivery in accordance with these Terms.
  • Ownership: In the event that Products are delivered but have not been paid for ownership of the Products will remain with Manuka Lab until payment has been made in full.


  • Warranty: Manuka Lab hereby warrants that Products supplied to you will be of merchantable quality and fit for purpose.
  • Other warranties excluded: Except as specifically warranted in these terms and conditions or as implied by law, all other warranties, guarantees and representations which may be implied by law are hereby expressly excluded to the fullest extent permitted by law.
  • Consumer Guarantees Act: You acknowledge that if Products are ordered for business purposes then the provisions of the Consumer Guarantees Act 1993 will not apply to any such Order.
  • Advice: Manuka Lab makes no warranty in relation to advice which may be provided by it to the customer in relation to the use of the Products and the Customer hereby acknowledges that it is purchasing the Products and using any recipes or recommendations provided by Manuka Lab entirely at its own risk.


  • Maximum liability: The maximum liability of Manuka Lab to the Customer in respect of any defective Products is an amount equal to the price paid by the Customer for the relevant Product.
  • Indirect and consequential loss: Notwithstanding any other provision contained in these Terms Manuka Lab will not be liable for any indirect or consequential loss or damage suffered or incurred by the Customer arising from or in relation to Products supplied pursuant to these Terms.


  • The customer acknowledges all Manuka Lab Intellectual Property is the sole property of Manuka Lab. The Customer may access the Website for the purpose of placing Orders for Products but will not have any other right or licence in relation to the Manuka Lab Intellectual Property.


  • Manuka Lab will collect personal information in relation to each Customer for the purpose of accepting and fulfilling Orders. Manuka Lab will deal with that personal information in accordance with the Manuka Lab Privacy Policy.


  • Manuka Lab will be relieved of its obligations under these Terms in the event that it is prevented from performing those obligations by any event beyond its reasonable control including fire, accident, act of God, natural disaster, change of law, strikes, labour disputes and Products becoming unavailable.